Eric S. Disque

Co-founded an AI SaaS platform that gives engineering teams monitoring, quality, compliance, and document-lineage visibility. Own product scope and prioritization, and build the thing: brand, design system, console UX, docs, and the infrastructure under it.

• Grew the brutalist-blueprint design system from 10 to 48 production React/TypeScript components (Tailwind, Radix UI, Vite, Playwright), each independently typechecked and paired with a usage example and design rationale.
• Shipped the AWS serverless infrastructure as infrastructure-as-code — Lambda, CloudFront edge functions, S3, DynamoDB, Stripe on OpenTofu/Terraform.
• Built net-new components from patterns found in the product’s own source rather than speculative APIs, and reused nine Radix primitives already in the dependency tree instead of adding libraries.
• Authored the documentation and knowledge layer: repo-native runbooks, indexed agent skills, telemetry contracts, and CODEOWNERS-based routing, surfaced as live compliance evidence in the console.
• Stood the product up end to end with AI-native tooling — Model Context Protocol, Claude Code, and AI APIs — across design, content, and build.
• Ran discovery interviews with product leaders and engineers to shape direction, positioning, and information architecture.

Led content strategy for a new 0-1 AWS automotive service. Built AI-native documentation workflows that cut turnaround 80% while partnering cross-functionally with Engineering, Product, UX Research, and Marketing.

• Partnered cross-functionally with Engineering, Product Management, UX Research, and Marketing to define and execute content strategy for a new 0-1 AWS automotive service, managing contractor documentation support throughout.
• Developed Asana board, intake, and AI-native process to scale limited documentation resources across multiple products, enabling service teams to cut documentation turnaround from 14 days to 3 days (~80%).
• Reduced fit-and-finish meeting length by 83% through structured UX writing reviews.
• Analyzed customer and stakeholder feedback to formulate UX mockups (Sketch, Figma) and information architecture for an internal documentation platform serving a developer audience.
• Used command line, VS Code, and Git to establish templates and commit code changes directly into the docs-as-code pipeline.

• Used VS Code and Git in a docs-as-code workflow to develop and release device technical specifications and developer documentation (domain of 150,000+ unique visitors/year).
• Drove work-backs to ship Japanese and Chinese localization — a team first.
• Lifted the 3rd most-visited page rating from 2.9 to 3.8 (+90%) by acting on direct customer feedback.
• Partnered with UX research to baseline page ratings and build a ratings dashboard from usability tests and the feedback widget.

• Owned the goal reporting and planning process for ~180 individuals, feeding directly into S-Team and VP reviews.
• Redesigned a ~2,500-reader newsletter in Markdown: cut draft creation 60%, raised accessibility contrast 1.7:1 → 12.8:1 (+753%), and reduced ticket-submission comments 28% while unlocking readership metrics.
• Analyzed customer and stakeholder feedback to develop UX mockups (Sketch, Figma) and IA for an internal developer documentation platform.
• Built and maintained work-backs for documentation planning and completion.

• Implemented feature tracking and built WalkMe tutorials that lifted feature adoption 173–219%, partnering with Engineering and Product to prioritize content against release schedules; managed contractor documentation support.
• Established foreign-language translation and QA processes, coordinating across product, engineering, and external vendors to ship localization inside the existing release window.
• Designed responsive online user help in MadCap Flare (XML, CSS, HTML) for desktop and mobile users of Emmy-winning newsroom automation software (AP ENPS) and B2B planning software (AP Playbook).
• Audited documentation library, eliminating outdated and redundant assets and cutting admin work by 33%.

• Promoted from Media Specialist → Senior Media Specialist → Technical Support Engineer at a B2B SaaS company.
• Owned security-audit documentation, two-factor guides, and digital forensics guides supporting a global team and the VP-led ISO 27001 certification effort.
• Redesigned Incident Report and Root Cause Analysis templates, lifting quality and cutting editing turnaround from 12 to 5 hours (-41%).
• Designed a SharePoint leveling structure and sites for accessibility, managing user access and site design.